The Kissner Group works with Private Equity firms, focusing on investment opportunities in Business, Financial and Health Care Services where there is a significant growth opportunity through leveraging scalable business processes, technology, and building strong management teams.
The Kissner Group’s operating philosophy is founded on the following principles:
- Talent, teamwork, and execution create competitive advantage
- Innovation is inspired by a deep understanding of customers
- Operational excellence drives both productivity and quality
- Leading organizations thrive on change
- Strategy creates focus and choice
- You are what you measure
Mr. Kissner’s thirty three year career includes multiple industries and roles with Pitney Bowes, Banker’s Trust Company, Morgan Stanley and Citibank. Prior to forming The Kissner Group, Mr. Kissner was Executive Vice President of Pitney Bowes Inc. and Group President of Global Enterprise Solutions, reporting to the Chairman and Chief Executive Officer.
Mr. Kissner has an extensive background in Business and Financial Services, combined with considerable knowledge of the Healthcare Industry, with significant line management experience in marketing and strategy, operations, and multi-channel distribution:
- In the area of marketing and strategy, his experience includes consumer, small business and large enterprise/government markets. During his tenure at Pitney Bowes he successfully turned-around under performing units and launched several new businesses. Mr. Kissner’s consumer marketing experience derives from work at Banker’s Trust, Morgan Stanley and Citibank.
- Extensive operations experience, including responsibility for a 15,000 person global outsourcing business, sales, service and collections call centers, consumer and business credit, and retail banking branch systems. He has successfully led operations through rapid growth, as well as consolidations, utilizing a strong process management and six sigma discipline;
- Mr. Kissner has managed almost every form of distribution, including direct sales forces, call centers, internet, and retail. He has addressed distribution challenges including multi-level calling and solution selling at enterprise customers, channel conflict between direct sales and other channels, sales force compensation, and CRM across multiple contact points.